Refund policy

Returns and Refunds

We want you to feel confident shopping with Mellow Hemp Wear. If your garment does not feel right, we are here to help with your return.

Your 14-day right of withdrawal

When you shop in our online store, you have 14 days to notify us that you wish to cancel your purchase, starting on the day after you receive the goods. You do not need to give a reason. This also applies to sale items.

Let us know within this period, for example by emailing Linus@mellowhempwear.com. Please include your order number and the items you wish to return if possible, so we can help you more quickly.

You may also use the Swedish Consumer Agency’s withdrawal form, but this is optional. Prior approval is not required to exercise your right of withdrawal.

Send the goods back without undue delay and no later than 14 days after notifying us of your decision. Contact us for the return address and shipping instructions.

Trying on your garment

You may try on and inspect your garment as you would in a shop. Please handle it carefully and avoid wearing or washing it before deciding whether to keep it. Where possible, leave the hang tags attached.

If the garment has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a deduction for the actual reduction in value, where permitted by law. We will explain any deduction. Missing tags or original packaging do not automatically remove your right of withdrawal.

Return shipping and packaging

Returns within Sweden are free. Contact us and we will help arrange your return shipping.

For returns from other countries, you pay the direct return shipping cost. This applies to change-of-mind returns, not to faulty goods for which we are responsible.

Pack the garment securely in its original packaging or another suitable package. We recommend keeping your proof of postage until the return is complete.

Refunds

We will issue your refund without undue delay and no later than 14 days after receiving your withdrawal notice. However, we may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever happens first.

Refunds are made using the original payment method unless we expressly agree otherwise. We do not charge a refund fee.

If you cancel your entire order, we will also refund the original delivery cost up to the cost of our least expensive standard delivery option. Additional charges for services such as express delivery are not refundable.

Faulty, damaged or incorrect items

If something is wrong with your item, contact Linus@mellowhempwear.com. Please include your order number, describe the issue and attach photographs if possible.

Under Swedish consumer law, you can report original defects for three years from receiving the goods. Notify us within a reasonable time after discovering the issue; notification within two months is always considered timely. There is no requirement to report a defect within 48 hours.

We will handle your claim in accordance with applicable consumer law. Depending on the circumstances, this may involve repair, replacement, a price reduction or a refund. We cover necessary shipping costs for defects for which we are responsible.

Personalised goods

The right of withdrawal may not apply to goods made to your specifications or clearly personalised. If this applies to a product, we will inform you before purchase. Selecting a standard size or colour does not, by itself, make an item personalised.

This policy does not limit your rights under mandatory consumer protection laws.

Questions? Contact us at Linus@mellowhempwear.com.